Mailbox tutorial > 1. Getting started > 1.3 The company administrator

1.3 The company administrator

As part of EPO Online Services, the EPO offers an Administration facility to define user access
to Online Fee Payment, Mailbox and My Files.

Administration is available to users accessing the service via smart card login.

A mailbox must have at least one company administrator. If a company does not have an administrator,
any smart card holder in that company who logs on to the portal will be invited to become the administrator.
This invitation will continue to appear until one of the smart card holders accepts the invitation.

As administrator, you can assign administrator rights to other smart card holders within your company,
or revoke them. However, you cannot assign or revoke your own rights. This can only be done by another
administrator or by EPO User Support. Administrator rights are assigned in the Users tab. All mailbox
administrators must accept the terms and conditions of use of the Mailbox service.
To review this information, click the Terms of Use button.

The terms of use also detail the responsibilities of company mailbox administrators.

There are three parts to administration:

  • Defining or deleting a professional representative or an association
  • Activating and deactivating mail reception for professional representatives or an association
  • Turning the mailbox status on or off and changing the Trash settings

Note: The Administration option in the EPO Online Services portal is only displayed to users who
have registered as administrators and accepted the terms and conditions of use.