Access rights

1. I cannot see the "Fee Payment" tab in the portal. Why is this?

Either your smart card has not been linked to your company's deposit account or your company's My.epoline administrator has not given you access within the portal.

2. Within the Online Fee Payment service, I can only see the schedule of fees. Why is this?

Your company's My.epoline administrator has not granted you access to Fee Payment.

3. I cannot see the Payment tab under Fee Payment. Why is this?

Your company's My.epoline administrator has given you only limited access to Fee Payment (to view deposit accounts but not to pay fees).

4. I have read about setting up and cancelling automatic debit orders on the online services website and in the Official Journal but I cannot see this functionality when I am using Online Fee Payment. What is the problem?

Contact your company administrator, who will have to give you access to the Payment Plan via the My.epoline Portal "Administration" function.