General information

In this section

1. What do I have to do to open a deposit account with the EPO?

2. Can I access the Online Fee Payment service as soon as I have received my smart card?

3. What do I have to do to access the Online Fee Payment service?

1. What do I have to do to open a deposit account with the EPO?

To open a deposit account, contact

Customer Accounts

Directorate 4.5.4

Product Distribution

European Patent Office

Rennweg 12

A-1030 Vienna

Tel.: +43 (0)1 52126-4547

Fax: +43 (0)1 52126-2495

http:// www.epoline.org

e-mail: bookorder@epo.org

or fill in the form on www.epoline.org under Products and Services -> Online Fee Payment by clicking the link in the word "here" at the top of the page.

2. Can I access the Online Fee Payment service as soon as I have received my smart card?

You can access the service as soon as your details have been entered into the Online Fee Payment database and your company's My.epoline administrator has given you access under the Administration tab. If you have any problems you should contact in the first instance your company's My.epoline administrator.

3. What do I have to do to access the Online Fee Payment service?

To access Online Fee Payment, you must have an EPO deposit account and a smart card. If you want to access your account online, send an e-mail to support@epo.org or a fax to +31 (0)70 340-4600, stating your name, the name of your company, and the deposit account number(s) concerned. You will then be sent an e-mail confirming that access has been granted. Additionally, your company's My.epoline administrator must grant you access to your deposit account (click "Users" in the Administration tab).