My.epoline products have been tested for use with Microsoft Internet Explorer 6.x and Firefox 1. Other browsers have not been tested. If you use Netscape 7.2 or Mozilla, you should ensure that popup windows are not blocked (note: this is the default option after a new installation of Netscape). To disable this function in Netscape, open the browser. On the toolbar, click Edit and select Preferences. Highlight "Popup windows" in the Privacy & Security section on the left and click "Allowed sites" on the right. Enter the address of the Online Services website (www.epoline.org), click Add and then OK.
The Mailbox can only be accessed if you have a smart card. Are you logged in with a smart card? If you are, your company administrator needs to give you access rights using the administration function within My.epoline. For more information, see "How do I give other users access rights?" under the FAQs for administration).