The Mailbox is a single point of delivery for electronic communications from the EPO. It is a company-based service. In other words, items sent to a company's Mailbox are not delivered direct to individuals within the company. Anyone in the company who is in possession of a smart card can access the Mailbox.
A Mailbox is created when a new user enrols for a smart card. The Mailbox is associated with the company name given by the user on the smart card enrolment form. It belongs to the company and not the person.
With the My.epoline Mailbox you have access to an inbox where you can receive mail items with links to PDF versions of communications from the EPO. The mail items are addressed to professional representatives registered with the EPO or to so-called associations of representatives. At the moment it is not possible to reply to the EPO using the My.epoline Mailbox.
To use the Mailbox you need a smart card. Your company administrator must then give you access to the Mailbox, and one or more associates must be defined and approved by the EPO. These associates must then be activated as mail recipients by the administrator.
The sequence of events is as follows: