indicates that your smart card reader is functioning correctly, but that it does not contain a card.We recommend that you use the readers we supply, as they have been tested and approved. However, you can also use any other reader that is recognised by the GemSAFE Libraries software.
We cannot, however, offer support for readers not supplied by us.
If your reader is faulty or if you did not receive one with your smart card, you can request one from EPO User Support.
No, but you have to install the complete GemSAFE software (smart card reader driver and the appropriate GemSAFE Libraries) on your computer.
Yes. Go to http://docs.epoline.org/onlinefilingdocs/version5/Quick_Installation_Guide.pdf
GemSAFE Libraries 6.0
Look at the icon in the Windows system tray on the right-hand side of the task bar.
indicates that your smart card reader is functioning correctly, but that it does not contain a card.
or 
indicates that your smart card is recognised by the reader/software.
Try changing the connecting lead to another USB port. If that does not work, try it on a different computer. If your reader works on another machine, you should consult your computer dealer/IT department. If not, you should request a smart card reader replacement from EPO User Support.
If the green light on your smart card reader is flashing, that means your smart card reader is switched on.
If the light is not flashing, plug the connecting lead into any functioning USB port on your computer.
The green light should go from blinking to steady when you insert your card. If it does not, check that the end of the card with the chip element
is inserted face-up in the direction of the arrow, and that the GemSAFE Libraries software is installed.
In GemSAFE Libraries 6.0 go to Start -> Programs -> Gemalto -> Classic Client -> Classic Client Toolbox -> Certificates. You will see the window below, with the reader icons shown.
This means that Gemalto/GemSAFE Libraries 6.0 is unable to access the smart card driver and that you may need to install it. The driver can be found on your installation CD. If you no longer have the CD, contact EPO User Support for assistance.
The current version of GemSAFE Libraries, which has been in distribution since mid-October 2010, is Classic Client 6.0.
The information can be found in your control panel (Start -> Settings -> Control Panel -> Add or Remove Programs).
Depending on the version you have installed, the libraries and the drivers will have a different name.
The version can also be found in the Toolbox:
For version 4.2: Start -> Gemplus -> GemSafe Toolbox -> Diagnostic/Help -> GemSafe Libraries -> Product version. The version appears under "Value": GemSafe Libraries 4.2 SP4-002.
For versions 5.2 and 6: Start -> Gemalto -> Classic Client -> Classic Client Toolbox -> Diagnostic/Help -> Diagnostic Tool -> Classic Client -> Product -> Product version. The version appears under "Value": Classic Client 5.2.0 Patch 1 or Classic Client 6.0.0 - 002.
Write to support@epo.org for an installation CD.
GemSAFE Libraries 6.0 runs on Microsoft Windows 2000, XP, Vista (Home and Business) 32-64 bit.
GemSAFE Libraries version 6.0 must be installed on every PC where a smart card reader is used.
For further information, see the Online Filing installation manual at www.epoline.org -> Download centre -> Documentation.