Enrolment

1. Our company would like to order several smart cards. Can we enrol for them in a batch?

This is not possible, as each person has to enrol individually (there is a secret security question for each card holder).

2. Can my assistant get a smart card too?

Yes (see also Online Filing)

3. Can you issue a collective smart card in the name of my company?

No. We can only issue EPO smart cards to individual natural persons.

4. Can I have more than one smart card?

The EPO can only issue one smart card per person and legal entity.

5. How can I obtain a smart card?

You can enrol for an EPO smart card online at https://nrm2.epoline.org/myepoline/pcf/scEnrolment.html

6. What are the various stages involved in the smart card application procedure?

See www.epoline.org ->"Getting started".

7. Can I use a non-EPO smart card to access the EPO's secure online services?

Some non-EPO smart cards can be registered online at www.epoline.org -> Enrol for a smart card -> Register non-EPO smart card. For further information contact EPO User Support.

8. How long will I have to wait for my smart card?

You should receive your smart card within 28 days of the date on which we receive the signed copy of your enrolment form.

If you do not receive your smart card within 28 days, you should contact EPO User Support.

If we do not receive the paper copy of your enrolment form within two months of your online enrolment request, your smart card request will be rejected. If you still require a card you will have to start the enrolment procedure again.