General

1. What is the difference between "users", "associates" and "administrators"?

• Users = all smart card holders in a company
• Associates = professional representatives who elect to have their mail sent to their company's electronic Mailbox instead of via the traditional postal route. Associates do not necessarily have to be smart card holders themselves.
• Administrators = employees with administration rights allowing them to determine who within the company has access to which My.epoline products.

2. How much does it cost to use My.epoline?

It does not cost anything to use My.epoline. All the EPO's online products and services are free of charge.

3. How do I access My.epoline?

To access My.epoline you need to enrol for a username/password or smart card via the Online Services website at: www.epoline.org.

• To enrol for username/password access, all you have to do is fill in the relevant online form. You will receive your password within a few minutes via return email. You can then go to the Online Services website and log in at the top right-hand corner of the screen.
• To apply for a smart card, you must fill in the relevant online form, print it, sign it (or have it countersigned by a party known to the EPO) and send it to us. You will receive your smart card within two to four weeks, along with an acceptance letter which you should sign and return by fax to the number shown on the letter. Your PIN code will be sent to you within approximately one week. You should then install the smart card reader and GemPlus software provided with the smart card on your computer. Once you have done this you can return to the Online Services website and log in using your smart card.